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Luke Chong 24/01/2019

NPS: What do people really think of you and how to get them to be honest

NP who?

Six years ago, if you asked me what NPS was, I would’ve said it’s that small town rugby tournament we have once a year (that’s actually NPC and is now known as the Mitre 10 Cup).

Liam Bates 22/01/2019

What is NPS and why should I care?


Measuring your performance is tricky. Many companies worldwide consistently find it hard to measure people’s perceptions of them, but also find a scale on which people can rate them accurately. Great examples of where this has failed, includes...